As dedicated health professionals, we guarantee to deliver our services with due care, skill and competency, within the agreed timeframe for all scheduled services.
Our business coaching services are guaranteed under Australian Consumer Law. If a service which has been purchased from us has a major failure, then the consumer may be entitled to cancel their service with us and receive a refund.
In the event that our customer received the business coaching service they purchased, but simply changed their mind, a refund would not apply.
In the case where the services had not already been performed, our cancellation policy would apply.
In exceptional circumstances, we may, at our discretion, offer a refund.
We guarantee our services are provided with due care and skill. Our coaches possess the appropriate level of skill and technical knowledge to provide our services; and that we take all necessary care to avoid loss or damage when providing our services.
A major failure with services is when:
As a supplier, we must meet the consumer guarantees of providing services:
This means we must:
Suppliers guarantee that services will be reasonably fit for any purpose specified by the consumer and any product resulting from the services are also fit for that purpose.
The supplier also guarantees to supply the service within a reasonable time. What is ‘reasonable’ will depend on the nature of the services.
The Ambitious Dietitian
Supporting Dietitians in creating a business and life they love.